Terms & Conditions
Last Updated on: 22nd April 2025
Welcome to KOTTAYUMM! By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any bookings, purchases, or inquiries.
General
- These Terms & Conditions apply to all users of our services including event planning, dessert orders, baking classes, digital event solutions, and return gift services.
- Kottayumm reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website and services constitutes your acceptance of the revised Terms.
Bookings & Orders
Events Planning & Management:
- A non-refundable advance payment is required to confirm your event booking.
- Final event details must be confirmed at least 7 days prior to the event date.
- Any last-minute changes are subject to availability and may incur additional charges.
Dessert Orders:
- All dessert and custom cake orders must be placed at least 3–5 days in advance.
- Full payment is required for confirmation of dessert orders.
- Changes made less than 48 hours before delivery/pick-up may not be accommodated.
- Cancellations after confirmation will not be accommodated nor refunded.
Baking Courses:
- Course fees are non-refundable once the batch is confirmed.
- In case of rescheduling, we must be informed at least 48 hours in advance. Rescheduling is subject to slot availability.
Payments
- We accept online payments via UPI and net banking.
- All prices listed on our website are inclusive of applicable taxes unless stated otherwise.
- Final bills will include any extra customizations or add-ons requested by the customer.
Cancellations & Refunds
- Event cancellations must be informed at least 25 days in advance. Refunds (excluding advance) will be processed as per the nature of services already rendered or expenses incurred.
- No refunds are applicable for desserts or return gift items once production has started.
- Refunds, if applicable, will be processed within 7–10 working days to the original payment method.
Digital Event Solutions
- Digital services (like invitation videos, event coverage, or streaming) require at least 15 working days notice.
- Final media will be delivered in formats agreed upon in writing.
- Client is responsible for ensuring all data or material shared for digital creation is authorized and copyright-free.
Liability
- Kottayumm is not liable for delays or failures caused by events beyond our control, including weather disruptions, power failures, strikes, or other unforeseen circumstances.
- We strive for excellence, but minor deviations in design, decor, or color may occur due to availability or seasonality.
Intellectual Property
- All content on this website – including images, logos, texts, and designs – is the property of Kottayumm and may not be reused or copied without prior written consent.
Privacy Policy
- Your privacy is important to us. Personal data collected through forms, orders, or messages will be used solely to fulfill your requests and improve our services.
Contact Us
If you have any questions or concerns regarding these Terms & Conditions, feel free to reach out:
- 📧 Email: kottayumm2021@gmail.com
- 📞 Phone: +91 80899 43752
- 📍 Based Out of: Kottayam and Ernakulam